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This video is about How to De-escalate This video is part our Customer Service Online Learning: https://myragolden.com/how-to-de-escalate-angry-or-agitated-customers-live-webinar-with-myra-golden/
"That'll be 66 cents please." "Sikysi... what?" Having a hard time understanding native speed English? This lesson will give you some tips on how to sound like a native speaker as well as how to understand what you hear by breaking down expressions into their individual word and sounds. https://www.engvid.com/3-tips-for-sounding-like-a-native-speaker/ TRANSCRIPT Hi again, welcome back to www.engvid.com. I'm Adam. Today, I'm going to help you sound a little bit more like a native speaker, hopefully. Students ask me all the time: "How can I sound like a native speaker?" Well, before I say anything, let me just tell you that it will take time and a lot, a lot, a lot of practice. The best way is to live in an English-speaking country, of course, but of course you can do it anywhere, but it takes time; be patient, practice, practice, practice. So we're looking at pronunciation. Let me start with this word: "pronunciation". Not: "pronounciation". It is not a pronoun. A pronoun is: "I", "me", "my", "mine". Pronunciation is how we speak English. So I'm going to give you three tips that will help you sound a little bit more like a native speaker. We're going to start with connecting words. Now, think about your own language, whether you're speaking Spanish or Polish or Chinese, you do this in your language as well. When you're speaking fast, you're taking words and you're squeezing them together; you're connecting them, so one word flows into the next word. That's what we're going to do here. You can connect consonants to consonants. What this means: when a word ends in a consonant... A consonant is "b", "c", "d", "f", "g", etc. A vowel is "a", "e", "i", "o", "u". When a word ends in a consonant and the next word begins with the same consonant, drop the first one. So for example: we do not say: "black coffee", we don't say: "ke, ke". There's only one "k": "bla coffee", "bla coffee." Okay? Practice that. Now, "t" and "d", these are two different consonants, but according to the tongue and the mouth, they almost sound the same so we do the same thing. "Wha do you do?", "Wha do you do?" But again, another thing you have to keep in mind is when we say it fast, we also don't really say "e", we say like a... Sort of like a small... We don't say "o" - sorry -, we say sort of a small "e". "Wha do ye do?" Practice that. "Wha do ye do?" Strange, huh? No "t", "wha", "de ye do?", "Wha de ye do?" That's how a native speaker would say it naturally. Now, another thing is when a word ends in a consonant and the next word begins in a vowel, make sure you roll it in. Right? Roll the consonant into the vowel and separate the syllable before. A syllable is the vowel sounds in a word. Okay? So nobody, like native speakers don't say: "Not at all. Oh no, not at all." We don't say it like that. We say: "Oh, not-at-all.", "Not-at-all.", "Not-at-all." Right? The "t", so this becomes: "No-ta-tall", "No-ta-tall", "Not at all". Okay? Say it quickly, blend the letters one into the next. But again, practice it. Now, for those of you who are going to be taking a test, an English test that involves listening; IELTS, TOEFL, TOEIC, if you're in Canada you're maybe doing a CELPIP test. Okay? This is going to help you on the listening section as well. This is one of the things they're testing. Somebody on the recording will say: "Not-at-all", and you need to cut: "Not at all", you need to understand the separate words, that's part of the test. So practice speaking it, practice listening to it. Another thing we do is we squeeze some words. Okay? Certain words, we don't say all the syllables, we don't even say all the letters. I've heard many students say: "Com-fort-able", "com-fort-able", but native speakers, we don't say this part, we don't say the "or". We say: "Comf-ta-bil", and notice the last sound is like a small tiny, tiny little "i" in there. "Comftabil", "comf-ta-bil", "comftabil". Okay? We don't pronounce the "or": "Comfortable". Nope, don't do that. Another word like that: "Interesting". "In-chre-sting". Find out what the syllables are so: "In-ter" - sorry, my mistake -, "In-ter-rest-ing". If you want to emphasize something, we have a word called: "enunciate". When someone wants to emphasize a word, then they enunciate each syllable; they say each syllable separately. "Oh, that is very in-ter-est-ing." Right? Because I want you to understand that the word is interesting, but in every day speech: "Intresting", "in-tre-sting". "In-ter-est-ing", I have four syllables, when I actually say it naturally, it becomes three syllables and the "t" and the "r" become like a "ch", but that's... We'll talk about that next. Another word: "every". "E-vry". I don't say: "Ev-er-y", I don't say this letter "e", "ev-er-y". "E-vry", "evryone", "evrything", "evry".
The Ohio State University Fisher College of Business Career Management Office and representatives from recruiting companies offer advice for answering the "why should we hire you?" question. Think about the 3 good reasons why you should be hired. Keep your answers brief and provide an example... relate to the company and the job description. What sets you a part from your competition? http://fisher.osu.edu
NEWEST: "BETRAYED By Those You Love" https://goo.gl/xCsnQe --~-- https://goo.gl/KHS6fQ *There's still time to join me in my upcoming live online course* https://goo.gl/KHS6fQFREE COMMUNICATION STARTER KIT: https://goo.gl/2cYnPJ FREE "BEST OF" DANGER PHRASES VIDEO: https://goo.gl/rRB1z7 Click Here: https://tinyurl.com/l4ewq8m To download Your Free Copy of Dan's Full-Length Video: The Best Danger and Power Phrases of 2016 . https://danoconnortraining.com/the-store-communication-skills-training/ for all Dan's latest videos, books, and other communication training resources. If you're looking for a communication expert keynote speaker, go to https://danoconnortraining.com/book-dan/. And make sure to subscribe to this channel to get all Dan's latest videos delivered right to you, and to join us live. 4 POWERFUL COMMUNICATION PHRASES WE ALL NEED TO KNOW--In this effective communication skills training video taken from a communication skills training course on dealing with difficult people in the workplace, world-renowned tactical communication skills expert Dan O'Connor gives you four magic power phrases guaranteed to stop difficult people who want to take your time at your expense. Whether people are damaging your self esteem at home or at work, these powerful communication phrases (Power Phrases) will help you regain the communication and relationship confidence you deserve. This professional communication skills training video teaches you simple, powerful, and easy-to-use visual communication strategies that you can start using today to be seen as more powerful and competent at work and at home. If you're looking for power phrases for work, danger phrases for work and at home, or to improve your dealing with negativity and difficult people in the workplace skills, professional development training from the world's best, Dan O'Connor is a keynote speaker and author specializing in communication skills, and Dan is the creator of "Tactical Communication Skills Training System" which has revolutionized the communication training industry. For more information, click Dan's link above, or check out all of his videos, books, audios, and other resources at http://www.danoconnortraining.com/training-resources-communication-skills/ If you're looking for professional development training from the world's best, Dan O'Connor is a keynote speaker and author specializing in communication skills, and Dan is the creator of "Tactical Communication Skills Training System" which has revolutionized the communication training industry. For more information, click Dan's link above, or check out all of his videos, books, audios, and other resources at http://www.danoconnortraining.com/training-resources-communication-skills/ Looking for a motivational keynote speaker, communication skills trainer, or workshop facilitator for an upcoming event? Contact us at email@example.com or call us at 877-570-1573. Please like, share, and comment on this video, and make sure to subscribe to get all Dan's latest videos before your competition does. If you like Dan's YouTube training, you might want to consider Brian Tracy, Leo Gura, Brian Johnson, Les Brown, Tony Robbins, or Evan Carmichael. Then please write me to let me know what you think! For more Communication Skills Training Videos: Dan's online communication skills training classes, communication training workshops, and communication skills training webinars can be enjoyed live or online anywhere in the world. Check out Dan's online class at http://www.onlinecommunicationtraining.com Remember, these are not just professional communication skills training videos! Dan's currently working on his next series, "How to talk to girls," so make sure to subscribe to be the first to know about that series and all Dan's upcoming communication videos. Keep in touch with expert communication trainer Dan O'Connor: Get all his videos: https://danoconnortraining.com/danoconnorlandinghome// Dan's course: http://www.onlinecommunicationtraining.com/tour Facebook: http://www.facebook.com/communicationtraining Twitter: http://www.twitter.com/evslayer Blog: http://www.danoconnortraining.com/blog Linked-In https://www.linkedin.com/in/danoconnorspeaker Pintrest: http://www.pinterest.com/danoconnortrain/ Google+:https://plus.google.com/u/2/b/100199916299031606704/+DanoconnortrainingVideos/posts YouTube: http://www.youtube.com/powerdiversity Instagram: https://instagram.com/dandanhesyourman Make sure to check out Dan's training resources at danoconnortraining.com for the following topics as well: -English listening skills -How to read body language -Communication skills for the telephone -How to deal with difficult people at work -Power phrases and danger phrases for work -Professional telephone skills -Job interview skills -How to deliver bad news to a customer -Communication Skills for Leaders Dan O'Connor Grand PooBah firstname.lastname@example.org 877-570-1573 701-205-4141
http://www.doncrawley.com Learn five common customer service mistakes that are guaranteed to ruin customer relationships, whether in retail or in dealing computer end users. IT author and speaker Don R. Crawley covers each of the five mistakes while also offering ways to avoid them and improve customer service.
6 Quick tips to help you diffuse anger and create calm with unhappy customers. This video is part our Customer Service Online Learning: https://myragolden.com/customer-service-elearning/